Política de reembolso

Shipping and Delivery
Orders at FRENKEN online store will be shipped and delivered on working days from Monday to Friday.

We can only guarantee safe delivery of an order if the shipping address is a house or office located in one of the countries listed in the purchasing process.

A delivery is regarded as completed or a product considered delivered on signature of the delivery receipt at the agreed address.

Shipping Costs
Shipping costs relate to each order. The exact price of each shipment depends on the country of delivery. Shipping price by country is calculate on the purchase process and displayed for your information and agreement.

Shipments for foreign countries
International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge.

Upon delivery, you must inspect the package in order to check for possible damages. If you consider the products to be damaged, you shall not accept delivery, which will be returned. FRENKEN will refund the amount paid for the order and transport as soon as the return is received and the return process is complete.

The order is regarded accepted if, after receiving the order, the Purchaser does not return the order within the next 14 days.

Delivery times
After your order has been registered, payment confirmed and all order items confirmed available, FRENKEN undertakes to dispatch the order and observe the following 3 to 7 working days. 

FRENKEN shall not be responsible for non-compliance, or delay in compliance, of any delivery obligation caused by force majeure, that is an event, act or omission, out of its reasonable control.

Product Exchanges, Returns and Right of Withdrawal
The purchaser will have a period of 14 days from the date when the product is received to exchange/return. The above is not applicable to products within the concept of "Customized Products".

The costs to return or exchange will be borne by the customer, except for quality reasons.

All products are individually identified with a tag label which must remain unremoved in case of exchange/return a purchased product.

Once the returned products arrive at FRENKEN facilities, they will be handled within an average of a week. If the return is confirmed, the amount paid for the goods will be refunded through the same payment method used to place the order. Money back for returned goods is only done through the account/card used for the original purchase. In case of exchange for an identical item or for one of a different color or size, after checking product availability, it will be dispatched to the address indicated in the exchange process.

Cancellation of Orders
You may cancel any order as long it has not been sent. In the case of purchase through the online store, you must contact FRENKEN, send an email to info@frenkenfashion.com and request your order cancellation. If the cancelling request is accepted, you will be notified via email on this decision and cancellation will be processed with no cost to you. If the cancellation request is not possible because the order has already been dispatched, the products will be shipped to you.

Orders for custom-made online products cannot be cancelled or returned as the production process is started immediately on receipt of the order. This type of item can only be returned if it is faulty or irregular compared to the product ordered.